Role Overview

To help our truth-telling journalism get seen by audiences globally, turning readers into subscribers with innovative marketing campaigns. Responsible for using customer insight to inform the subscription marketing strategy, with the aim of retaining and growing our communities.

It will involve working with key stakeholders to combine marketing best practice and campaign management to deliver campaigns across all channels and report on their success.

Main Responsibilities

• Developing and Create Meaningful Marketing
• Develop and manage marketing campaigns from planning to execution, using learnings to improve campaign performance
• Work with the Digital Marketing team to set up and optimise digital campaigns across email, website and social media
• Identify and commission customer focus groups and report back to the wider business on product and tech requirements
• Conduct competitor research to inform industry best practice, making recommendations on how to improve customer experiences
• Support the Head of Marketing to deliver the marketing strategy across owned and paid channels
• Collaborate with editorial and commercial to generate leads through marketing activations that support revenue growth
• Become a Piano super user, utilising the platform to ensure user experiences are on brand and customer friendly
• Ensure marketing activations are a part of the business strategy and within budget
• Improving customer relations and brand loyalty
• Working closely with the customer services team to resolve complex queries
• Be the go-to person for any customer related queries, escalating internally or with external agencies
• Briefing the customer services team on any marketing campaigns and coordinating any promotional activity
• Utilising Zendesk to build smarter automations and improve our customer relations
• Ensure operations are running smoothly, including printer and agency relationships

About You

• Educated to a bachelor’s degree or equivalent.
• Experience in a subscription, SaaS or services marketing role preferred.
• Experience or working knowledge of marketing tech stack including, Pardot, Salesforce, Google Analytics, Social Suite, CSM platforms, and ESPs.
• Adept at collaborating, communicating, and working cross functionally to manage stakeholders across the business.
• A data driven, digital first approach.
• Experience of implementing broad, B2C, marketing campaigns from start to finish.
• Excellent written and verbal English skills.

Role Overview

The Customer Success Executive role forms part of a newly formed commercial and marketing team.

They will be responsible for working with our key customers to ensure they’re receiving the support

needed to achieve their goals, working with a variety of clients and industries across the NSMG brand portfolio.

They will be able to educate clients about tech and data centric marketing strategies and work closely with them from pre-sales to post-purchase.

This role will take the lead on successful delivery of New Statesman Media Group content partnerships and play a key part in the on-going development of client campaigns across all our brands.

Main Responsibilities

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and opportunities for deeper engagement
• Collaborate closely with Sales to support trial customers, renewals, and expansion opportunities from pre to post sale.
• Own the customer lifecycle journey from sale to renewal ensuring they are engaged and satisfied.
• Serve as the primary contact for the on boarding of new customers, the training of platform end users, as well as post go-live support
• Identify opportunities for customers to act as advocates (e.g. testimonials, case studies)
• Delivering and communicating ROI for our clients, throughout the customer lifecycle
• Responsible for ensuring customer success strategy positively influences account development through higher product adoption, increased customer satisfaction, greater retention, and improved customer health scores.
• Building and maintaining strong relationships at a senior level with key stakeholders across your accounts
• Become an advocate for the company and the solution
• Be the voice of the customer, ensuring relevant insight is used to influence product development
• Monitor financial performance, collaborate, share ideas and identify reasons for performance and opportunities for improvement
• Discussing and explaining performance to audiences including C-Suite decision makers
• To be able to understand the editorial and creative process and the complex requirements of diverse client markets
• To be the conduit between Sales Team and Ad-Ops, placing campaigns, providing performance and analysis upon request by live clients and agencies.

About You

• Minimum of 1 year Customer success experience within B2B
• Ability to demonstrate complex products
• Self-starter with good organisational and time management skills; able to work at fast pace
• Excellent interpersonal skills to work across internal business areas
• Collaborative and strong team ethos
• Ability to create and deliver customised presentations and demonstrations to clients, including delivery of frequent campaign reports and reviews.
• Strong communication and presentation skills to senior level executives
• Highly collaborative with the sales team
• Ability to manage demanding customers in escalation and support situations
• Sense of urgency to accomplish things quickly and an ability to prioritize multiple tasks and deal with unforeseen circumstances
• Strong Technical acumen is a must.
• Must be commercially savvy with strong listening skills

Role Overview

To lead the implementation and performance of our commercial campaigns. This role is responsible for the fulfilment and successful delivery of our digital advertising and content targeting campaigns across the business, and any associated optimisation and reporting tasks, whilst delivering first-class service to all stakeholders. Th role reports to the Head of Client Delivery and will be comfortable working with internal sales, marketing & editorial teams and communicating directly with clients.

Main Responsibilities

• Undertake daily campaign fulfilment requests, proactively monitoring, reviewing & setting priorities according to business need, volume & urgency.
• Provide campaign & availability reporting insight that both meets the needs of clients and supports the business to make best-informed decisions & proposals.
• Ensure best practice guidelines & standards are upheld to drive operational efficiencies &consistencies.
• Provide subject matter expertise surrounding campaign deliverables, whilst optimising &troubleshooting campaigns were applicable, to enable maximum performance output.
• Accountable for on-time and high-quality delivery of all ad campaigns.
• Build strong relationships across the business, identifying commercial opportunities that the business can capitalise on.
• Managing/overseeing ad operation executive(s).
• Main point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns.
• Troubleshoot and resolve ad delivery, ad quality, and technical issues, liaising with global teams and work patterns.
• Create documentation on processes and best-practices where required for the team to reference.
• Explore new tag and targeting options (i.e. video, high-impact, new placements) with sales and technology to help grow our commercial offering.

About You

• Expert with leading ad servers, especially GAM and have good industry knowledge of data management platforms, programmatic systems, analytics, and brand safety tools.
• Ability to communicate complex and technical issues to a variety of internal and external partners.
• In-depth knowledge of advertising technology and market trends that affect them (Privacy legislation, browser upgrades)
• Forecasting, planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms.
• Experience using reporting tools to develop meaningful reports, analysis and insights
• Experience with Google Analytics, Salesforce and any email marketing suites a bonus.
• Good working knowledge of HTML & JavaScript.
• Proficient in Microsoft Excel.
• Proven track record of digital experience in online publishing, digital agency or equivalent.
• Attention to detail, strong organizational and follow-through skills.
• Excellent communication and presentational skills.

Role Overview

To conceive, write and edit industry-leading thought leadership articles for our partners across New Statesman Media Group’s B2B sites, namely Capital Monitor, Tech Monitor and Press Gazette. The role will involve working closely alongside the head of commercial content, client delivery teams, site editors, and commercial partners to help execute and deliver content plans. 

Main Responsibilities

• Have an ability to turn one’s hand to a variety of subjects and content types, particularly technology and sustainable finance.
• Help to establish an authoritative, essential voice which will drive editorial standards within the content commercial content delivery.
• Conduct interviews and write native content that will form a major component of commercial partnerships.
• Liaise with the head of commercial content, editors and commercial partners to ensure what is being generated represents essential content for our readers

About You

• Degree qualified or equivalent
• Relevant digital experience including using a CMS         
• A very high level of English spelling and grammar and excellent written communication skills      
• A passion for journalism and producing original content

Overview of the Role

We have an exciting position for a Delegate Acquisition Executive to join our team. You must be ambitious and keen to work in a target driven environment in a predominantly telephone based sales role. As things progress, there will be plenty of opportunities to travel and work on more in person events.

You will identify, research and contact senior level and specialist job title executives within a variety of business and industry sectors and be able to present an event with full agenda and with benefits of attending to the qualified decision maker.

Salary + Commission!

Main Responsibilities

• To establish contact with key decision makers and deliver a compelling and intelligent pitch in line with the company and event requirements
• To ensure effective communication throughout the delegate journey. Ensuring the event reaches customer expectations at all levels
• Ensure all personal targets are regularly met
• To nurture and maintain interest for all delegates and ensure live attendance/logins live on the day and to ensure engagement with sponsors through intros or scheduled meetings. To respond to delegate enquiries in a prompt and professional manner ensuring correct information is communicated
• Clear communication with all stakeholders where required, ensuring client needs are met and achieved
• Ensuring all business is fully compliant and meets company requirements
• Work as a part of a team in achieving event targets
• To ensure the company’s Salesforce system is updated and kept accordingly and to be organised in splitting time between nurturing and new delegate acquisition.
• To be able to provide visibility into pipelines and forecasts on expected attendee numbers for each event.

About You

• Previous event sales experience preferred, both virtual and in person/onsite experience and on an international basis.
• Experience of using Salesforce CRM advantageous.
• Ability to work on multiple types of events at the same time.
• Experience of working under pressure to tight deadlines with targets to hit.
• Desire to succeed and to over deliver and be helpful to external delegates.
• Desire to collaborate within the company across different departments.
• Strong ability to work as a team towards achieving overall goals.